Términos y Condiciones
TERMS AND CONDITIONS
Last updated: September 2026
Welcome to Ave Express. These Terms and Conditions govern the use of our services, including text message communications related to customer service, shipment information, pickups, departure dates, pricing, and other services requested by our customers.
By using our services, you agree to these Terms and Conditions.
1. Ave Express Services. Ave Express provides box and package shipping services, as well as customer service related to those services.
Information provided by phone, website, live chat, or text message is intended to assist customers with inquiries related to our services.
2. SMS Text Messages. Ave Express may send text messages only when the customer requests information through this method or agrees to receive by SMS information related to a customer service inquiry.
Messages may include information about shipments, departure dates, pickup coordination, pricing, delivery information, and responses to inquiries made by the customer.
Message frequency varies based on the customer’s requests and interactions. Some customers may not receive any text messages.
3. Consent to Receive Messages. Consent to receive text messages is obtained during an interaction initiated by the customer, whether by phone, live chat, or another customer service channel.
The customer may be asked whether they would like to receive specific information by text message. Messages will be sent after the customer agrees to receive that information.
Consent to receive SMS messages is not a condition of purchasing products or services from Ave Express.
4. Message and Data Rates. Message and data rates may apply according to the customer’s mobile service plan.
Ave Express is not responsible for charges applied by mobile service providers.
5. STOP, HELP y START.
Customers may use the following standard messaging commands:
STOP — to stop receiving messages from the number used for the communication.
HELP — to request assistance related to the messaging service.
START — when available, to re-enable messages after previously opting out.
For additional assistance, customers may also contact Ave Express at 301-439-0477.
6. These Messages Are Not Used for Unsolicited Campaigns. The messaging channel described in these Terms and Conditions is used primarily to respond to customer requests and provide customer service related to Ave Express services.
7. Service Availability. SMS delivery depends on third-party providers, mobile carriers, network availability, and other factors outside the direct control of Ave Express.
Ave Express does not guarantee that all messages will be delivered immediately or without interruption.
8. Accuracy of Information. Ave Express makes reasonable efforts to provide current and accurate information. However, departure dates, schedules, pricing, availability, and other operational details may change.
If there is any difference between previously sent information and information later confirmed directly by Ave Express, the most recent information provided by our authorized staff will prevail.
9. Privacy. Personal information provided by customers will be handled in accordance with our Privacy Policy.
10. Changes to These Terms and Conditions. Ave Express may update these Terms and Conditions when necessary to reflect changes in our services, processes, or legal and operational requirements.
The current version will be available on our website.
11. Contact. For questions related to these Terms and Conditions or our services, please contact:
Ave Express Inc.
info@ave.express
(301) 439-0477
ave.express